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FAQ

What should I do if I want to return items from my order?

If you wish to return items from your order within Germany, you will receive a free return label on request (excluding items from the Birkenstock range).

  • Please send an e-mail to info@shoes-berlin.de.
  • In your request, please state your order number and the number of pairs of shoes you wish to return.
  • Print out the DHL return label that we send you by e-mail.
  • Place it visibly on the package.
  • Hand in the parcel at the post office.

Please note: Only one parcel label is valid for each parcel; for each additional parcel you must request an additional parcel label.

We will not accept consignments without a parcel label!


Please send returns from all other countries to the following address:

Nero Handels GmbH
Engelsdorfer Str. 339
04319 Leipzig
Deutschland


What should I do if I want to exchange items?

An exchange is unfortunately not possible for logistic reasons.

If you would like to receive an article in a different size or colour, please place a new order in our online shop.



What should I do if I have a complaint?

In the event of a complaint, please send an e-mail to info@shoes-berlin.de with a description of the defect and – if possible – photos showing the defect so that we can get a first impression.
We will then get back to you as soon as possible with an answer on how to proceed.

Please note: The processing of a complaint can take two to three weeks.



Are Grünbein shoes waterproof?

No. Grünbein shoes are welted. This high-quality manufacturing process guarantees that the shoes are more durable, easier to repair and have a better fit, but it also means that the shoes are not waterproof, especially at the seams.

We therefore recommend that you seal the sole seams with a so-called seam sealer (e.g. Water Protect Special by Shoeboy’s) and treat the shoes regularly with an impregnation spray for leather.