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Right of Withdrawal

Cancellation Policy

Cancellation Right

You have the right to cancel the contract within a period of fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or have taken possession of the goods.

In order to exercise your cancellation right, you must inform us (Nero Handels GmbH, Engelsdorfer Strasse 339, 04319 Leipzig, Germany, info@shoes-berlin.de) by means of a clear statement (e.g. a letter, fax or e-mail) about your decision to revoke this agreement. You can use the enclosed sample revocation form, but this is not required.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the revocation period.


Consequences of Cancellation

If you cancel this contract, we will refund you all the payments we have received from you, in case of orders within Germany including the delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the least expensive standard delivery offered by us) within a period of fourteen days from the date on which the notice of cancellation of this contract has been received by us. For such repayment, we will use the same means of payment as you have used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged repayment fees. We may refuse repayment until we have recovered the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

You are obliged to return the goods to us immediately and in any case not later than fourteen days starting from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days expires. We cover the cost of returning the goods within Germany (except for articles from the Birkenstock range). We refuse acceptance of freight collect packages. You only have to pay for any diminished value of the goods if this loss of value is due to a handling of the goods on your behalf that is not necessary to check the quality, properties and functionality of the goods.


Withdrawal Form

If you want to cancel the contract, please fill out this form and return it to:

Nero Handels GmbH
Engelsdorfer Straße 339
04319 Leipzig
Germany
E-mail: info@shoes-berlin.de

I/we hereby revoke the contract concluded by me/us with the purchase of the following goods:

.................................................

.................................................
(Product name, invoice number, price)

Ordered:

.................................................
(Date)

Received:

.................................................
(Date)

Name, address of the costumer/s:

.................................................

.................................................

.................................................


.................................................
(Date)


.................................................
(Signature of customer, only with written cancellation)


Extended Right of Return on shoes berlin - 100 days after receipt of goods

For all purchases in the shop shoes-berlin.de, shoes berlin grants a voluntary right of return of 100 days in addition to the statutory right of revocation. This is only valid for purchases in the shop shoes-berlin.de. Thus, our customers can also cancel the contract after expiry of the period of revocation (see above) by sending the goods back to us within 100 days of receipt of the goods (deadline beginning on the day after the receipt of goods). Timely transmission is sufficient to ensure timely delivery.
However, the prerequisite for the exercise of the right of return is that the customer has merely tried on the goods, as in the fitting room of a retail shop, and returns the goods completely in the original packaging.

The statutory right of revocation shall not be affected by the observance of our rules on the extended right of return and shall remain independent of this.